Terms and Conditions
Payment of the deposit secures your reservation and confirms that you are in agreement with the following:
Number of guests
The number of guests occupying a property may not exceed the maximum number of guests stated on the invoice and booking confirmation. Failure to comply with this rule will result in this agreement being cancelled without refund.
All our villas/properties are strictly non-smoking. Failure to comply with this rule will result in this agreement being cancelled without refund or full security deposit withheld.
Events, functions and parties
Special permission must be obtained for functions where the number of guests in attendance exceed the capacity of the property and or maximum number of guests stated in the quotation. Failure to comply with this rule will result in this agreement being cancelled without refund or full security deposit withheld.
Provisions and guest services
All FIREFLY villas are fully equipped for the maximum number of guests the chosen accommodation can occupy, including bed linen, towels, swimming/beach towels and basic toiletries and cleaning supplies. You may also request the inventory list of the villa you have selected. You will have a property manager or guest representative on standby for the duration of your stay.
Security deposits are refunded within 7 days after departure, provided the following provisions are met:
- No damage is done to the property or its contents
- No signs or smells of cigarettes having been smoked in the property – evidence will result in the full deposit being withheld!
- All items on the inventory list are accounted for.
- All debris, rubbish and discards are placed in rubbish bins and soiled dishes are placed in the dishwasher and/or cleaned.
- All keys, alarm and/or gate remotes are returned as initially handed over.
- All charges accrued during the stay are paid prior to departure.
- The renter is not evicted by the owner (or representative of the owner) or the local law enforcement.
Full refund for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14 days before check-in. After that, 50% refund up to 7 days before check-in. No refund after that.
Arrival and departure times
Check in time is from 14h00 to 18h00 – later check-in times are to be arranged prior to arrival and may carry a R350 surcharge which will be deducted from security deposits if not pre-arranged.
Check out time is 10h00 or by prior arrangement.
Damage or losses
The guest is responsible for leaving the property in good order and in a clean condition. The guest further undertakes to pay for any damages or losses incurred during occupation. The owner or property manager reserves the right to repossess the property if the guest or a member of their party has caused excessive damage or has failed to comply with any of the getaways rules.
While every reasonable precaution is taken to ensure that safety measures are in place at all our getaways, FIREFLYvillas.com, its agents, servants, owners and assignees do not except any liability whatsoever for any injury, loss or damage sustained to any person or property whilst staying in any of the accommodation or partaking in any activity booked through us.
Thank you! We look forward to making your stay an enjoyable one.
Please do not hesitate to contact us with any queries.
The FIREFLYvillas team